Job Description

You will play a supporting role in ensuring that we minimise customer debt and reduce any bad debt . You will communicate regularly with our customers by telephone, email and in writing, responding to their queries in accordance with our Terms & Conditions, both for business and residential customers.
Key Accountability & Responsibilities

• Debt management and credit control
• Debt collection
• Regular and proactive contact by telephone and email
• Contacting the failed direct debit customers, advising them on manual payments and reinstating their direct debit
• Suspension of service for non-paying customers
• Respond to inbound debt Salesforce cases from customers and liaise directly with other departments to resolve any issues and customer queries
• Management of customers on payment plans
• Liaise directly with Customer Care team to speed up any debt recovery
• Any other duties as and when required

Benefits

• Generous employer pension; up to 8% matched contribution
• Income protection & life assurance
• 25 days holiday (plus bank holidays), holiday purchase scheme and Yay Days!
• Health cash plan, 24/7 remote GP access and Employee Assistance Programme including counselling & legal advice
• Long service benefits and monthly employee recognition
• Enhanced maternity and paternity provisions
• Flexible working environment

Required Knowledge, Skills, and Abilities