Job Description

We require a Credit Controller to join our busy team in supporting and delivering to the effective cash collection of clients across the UK To be responsible for your own set of customers (approximately 300 customers), ensuring efficient collection of monies owed and ensuring that debtor days are kept to a minimum. To proactively identify and address direct queries to the business, ensuring risks are escalated as appropriate. To work closely with the Sales team, Customer Services, and external Customers in order to build strong relationships and improve cash collection. To perform other assigned functions of a routine nature and ad-hoc duties under the direction of the Team Leader/Manager.

Key Responsibilities

• Ensure exceptional level of accuracy across all own accounts.
• Ensure queries are promptly directed to the business and recorded on Sage X3.
• Send all monthly statements at the beginning of every month.
• Supply all customers with any missing invoice or credit copies promptly
• Reconcile all invoicing between customer accounts and customer portals and update all invoices on Sage X3 if they are approved for payment, rejection or query root.
• Assist with new process implementations.
• Work with customer and the cash allocation team to reduce Cash on Account.
• Ensure all customer credits are processed on a timely basis by the billings team so that they don’t hold up payments.
• Working closely with the billings team for chasing PO’s to ensure all invoicing is processed accurately.
• To ensure all collections targets are met on a monthly basis as set out by the manager.
• To encourage customers to pay by BACS / Credit Cards in order to reduce payments by cheques
• To assist with audits by ensuring all necessary documents are provided to Auditors as and when required
• Prepare in advance for weekly debtor reviews
• To complete any other reasonable task as requested by management

Working Hours: (as above)

• Lunch break of 1 hour (unpaid) per day

Benefits:

• Company Pension
• Free onsite parking
• Employee Referral Scheme
• Company pension
• Employee discount
• Free parking
• On-site parking
• Referral programme
• Wellness programmes

Required Knowledge, Skills, and Abilities

• Proven & ability to demonstrate experience within a Credit Control role
• Strong working knowledge of Microsoft packages, Outlook, Teams, excel, word etc
• Excel competency to Pivot & V look up Level as a minimum
• Ability to complete full reconciliations of accounts as and when required
• Excellent interpersonal skills to build successful customer relationships.
• Good communicator with fluency in written & oral English.
• Accountability and ownership of workload.
• Team Player
• Effective planning and organizing skills
• Ability to multitask and work well under pressure and ‘hit the ground running’
• Enthusiastic and self-driven
• Problem Solver and can adapt to change with ease
• Experience of working with foreign currencies would be beneficial
• SageX3