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Senior Administrator
  • United Kingdom - Berkshire - Slough -
1 year ago
£29500 - £35000 Per year
Administrator
Permanent
Job Description

You will be part of a growing and diverse team, having many opportunities for career progression. Our staff are at the heart of what we do, we work hard to create an inclusive, mutually rewarding, and enjoyable working environment that operates fairly, safely, and respectfully.

The core function of your role will be to provide support for the following:

  • Working with different departments in the company including marketing, operations, and accounts.
  • Creating quotations and bookings on the CRM system
  • Managing calls including sales, customer service, complaints, general enquiries, team logistics etc.
  • Booking jobs via internal management systems
  • Keeping good relationships with all stakeholders
  • Tracking team logistics on GPS software
  • Requesting customer feedback and responding to any complaints
  • Emailing businesses and customers
  • Creating invoices and chasing invoices
  • Respond to customer enquiries and complaints
  • Manage schedules and deadlines
  • Handling essential administrative functions, including user maintenance, reports, and dashboards.
  • Ensure smooth running of the office and storage facility, organizing people, information and other resources
  • Develop and implement new administrative systems, such as record management
  • Analyze records and client data
  • Performing inventory and ordering new office/storage supplies and maintaining the office condition.
  • Setting up and taking notes during company meetings
  • Oversee the recruitment of new staff, including training and induction
  • Ensure operations adhere to policies and regulations
  • Ensure the smooth and adequate flow of information within the company to facilitate other business operations
  • Ensure adequate staff levels to cover for absences and peaks in workload
  • Carry out staff appraisals, manage performance and discipline staff
  • Delegate work to staff and manage their workload and output
  • Promote staff development and training
  • Write reports for senior management and deliver presentations
  • Carry out on-site visits, inspections, quality and compliance checks.

Experience of working in the cleaning industry will be highly advantageous.

Schedule:

  • Day shift
  • Weekend availability

Shift availability:

  • Day shift (required)

Required Knowledge, Skills, and Abilities

You will need good secretarial skills, admin, diary management experience, basic IT skills, excellent written and communication skills, an ability to work closely with other departments and to be able to work under pressure at times. Some basic finance or bookkeeping experience could also potentially be an advantage.

  • Ability to communicate effectively with customers, clients, and staff
  • Excellent written and verbal communication skills
  • Ability to work well under pressure
  • Ability to achieve performance criteria
  • Positive and flexible approach to learning in role
  • Self-motivated
  • Sense of own initiative
  • Ability to work effectively as part of a team
  • Previous experience in the cleaning industry will be highly advantageous.
  • Training and career progression will be provided, where required

Experience:

  • Accounts: 1 year (preferred)
  • Office Management: 10 years (preferred)
  • Sales: 5 years (preferred)
  • Team management: 10 years (preferred)
  • Administrative: 10 years (preferred)
  • Customer service: 10 years (preferred)

Language:

  • English (required)

Reference no: 101410

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