Job Description

You will be part of a growing and diverse team, having many opportunities for career progression. Our staff are at the heart of what we do, we work hard to create an inclusive, mutually rewarding, and enjoyable working environment that operates fairly, safely, and respectfully.

The core function of your role will be to provide support for the following:

• Working with different departments in the company including marketing, operations, and accounts.
• Creating quotations and bookings on the CRM system
• Managing calls including sales, customer service, complaints, general enquiries, team logistics etc.
• Booking jobs via internal management systems
• Keeping good relationships with all stakeholders
• Tracking team logistics on GPS software
• Requesting customer feedback and responding to any complaints
• Emailing businesses and customers
• Creating invoices and chasing invoices
• Respond to customer enquiries and complaints
• Manage schedules and deadlines
• Handling essential administrative functions, including user maintenance, reports, and dashboards.
• Credit control duties

Working Hours

• Working days: Monday - Friday (8.30am - 5.30pm)
• Two Saturdays per month: (8.30am - 4.00pm)

Benefits:

• Language training provided

Schedule:

• 10 hour shift
• 8 hour shift
• Monday to Friday
• Weekend availability

Required Knowledge, Skills, and Abilities

You will need good secretarial skills, admin, diary management experience, basic IT skills, excellent written and communication skills, an ability to work closely with other departments and to be able to work under pressure at times. Finance or bookkeeping experience desirable, however not essential.

• Ability to communicate effectively with customers, clients, and staff
• Excellent written and verbal communication skills
• Ability to work well under pressure
• Ability to achieve performance criteria
• Positive and flexible approach to learning in role
• Sense of own initiative
• Ability to work effectively as part of a team
• Training and career progression will be provided, where required