Job Description

We are looking to hire a strong Bank and Operations Relationship Manager who is self-motivated and enthusiastic. A keen attention to detail is required, and a thorough measured approach to all projects. That said, we are a very fast-moving organization and this role demands flexibility, ability to work in a change environment, and good time management.

Key responsibilities:

• Manage external Banking Partner relationships on behalf of company.
• Maintain the bank account database and authorized signature list, working to ensure board resolutions and mandates up kept up to date
• Act as Banking Partner & Service Provider point of escalation for company as a whole.
• Keep up to date with Global Banking & payment market news, especially related to company.
• Embrace fast pace, being agile/adaptable in the working environment.
• Manage company expenditure with Banking Partners & Service Providers to ensure effective cost management on an ongoing basis. Regular cost analysis and fee reviews form an integral part of the role.
• Provide senior management briefings on current state of the relationship/account opening status.
• Manage internal stakeholder’s expectations relating to Bank account openings and relevant services.
• Understanding payment methods domestically and internationally.
• Ensure clear communication is delivered internally for new Bank accounts/Bank services.
• Administer the internal Bank network account opening/closing.
• Perform Banking Partner quarterly performance reviews.
• Represent company at external industry conferences and client meetings.
• Project manage key banking infrastructure and capability improvements including arranging training and documenting new processes.
• Support the annual and half year audit process
• Assist business change team and IT with operational projects involving bank account network infrastructure.
• Assist international development with expansion into new markets.
• Support Head of Banking Operations with improvement initiatives.
• Help to document and maintain operation’s policy and procedure documents, introducing new documents when the need arises; adapting existing procedures for new business ventures.
• Identify and recommend improvements to the existing ways of working.
• Be able to assist in allocation of permissions to internal World First system access.
• Assist with set up of Banking platforms and roll out to users internally.

Required Knowledge, Skills, and Abilities

• Be a self-starter with strong banking operations relationship management experience
• Have experience being a systems administrator (both deciding and arranging user access to banking systems)
• Ability to work in a fast paced environment to strict deadlines, prioritizing effectively
• Strong analytical skills, in particular the ability to draw logical conclusions from a range of diverse source materials and present them in a clear and engaging way.
• Experience of developing and improving systems, processes and controls
• Passionate about ensuring that work is completed to a high quality standard.
• Collaborative and supportive with the team and colleagues across the organization, while still being able to work independently when needed.
• The gravitas and relationship skills to build and maintain relationships with stakeholders at all levels