Job Description

This is a full-time permanent vacancy and in return you will be offered an excellent salary and the chance to work within a progressive and successful business. This role does offer some level of flexibility in respect of hours worked and potential to work from home in certain circumstances.

The ideal candidate will have experience within a similar role, and conveyancing experience is essential, alongside possessing strong customer service skills. You will act as the first point of contact for clients, investigating and responding to queries and working alongside Fee Earners through to completion. You must have a strong knowledge of the conveyancing process, being able to identify paperwork required and progress cases, following up on necessary compliance documentation.

Duties and Responsibilities:

• Working alongside Fee Earners, providing help and assistance with cases
• Developing and maintaining relationships with clients from the initial enquiry stage through to completion
• Post completion work with the Land Registry
• Updating clients of progress and timescales
• General administration and ensuring necessary paperwork is completed
• Progressing transactions through compliance checks and chasing documentation 
• Working with other teams to ensure necessary cases are completed within the desired time-frame
• Dealing with daily questions and queries in relation to client’s case-files
• Chasing missing documentation or necessary paperwork after identifying 
• Support and develop cross sell opportunities
• Ensure internal system is updated and maintain detailed activity reporting
• Retained client relationships ensuring maintained standards
• Undertake client service reviews

Benefits provided:

• Salary of circa £20,000 basic
• Full-in house on the job training provided
• 20 days plus 8 stats
• Free Parking
• Excellent benefit scheme

Required Knowledge, Skills, and Abilities