Job Description

You will lead a team to deliver improvements to the Customer Risk Assessment controls that detect and prevent Financial Crime risk across all our products and delivery channels. Your technical knowledge will ensure we're protecting company and our customers from all Financial Crime risks, but also ensures we maintain the exceptional customer experience.

We need someone who really understands the Financial Crime regulatory framework, including expert practical knowledge of legislation and regulations relevant. You'll also have expert knowledge in how to develop Customer Risk Assessment systems, rules and models to most effectively detect and prevent all types of Financial Crime throughout the customer lifecycle.

You'll work in a team with dedicated Financial Crime engineers, data scientists and machine learning experts, which helps us to spot, assess and prevent crime quickly. We choose not to split out different areas of crime, either. Instead we tackle all Financial Crime together as one team. 

You'll be responsible for:

• Owning the strategy for the development of Customer Risk Assessment controls across Monzo and leading the teams responsible for delivering improvements across the core Customer Risk Assessment systems.
• Developing strategic relationships with product/platform owners and senior stakeholders to provide expert fincrime knowledge and define business and functional requirements.
• Work closely with Product teams across all company products to ensure the appropriate Customer Risk Assessment controls are in place to manage Financial Crime risk to support rapid and safe business growth.
• Coordinating the activity of data and machine learning experts to develop industry leading detection capabilities at Signup.
• Building a close relationship with our Fincrime operations teams, ensuring sufficient communication and knowledge sharing on improvements to Customer Risk Assessment capabilities.
• Defining and interpreting key measures and metrics on the performance of Customer Risk Assessment systems and reporting this to relevant oversight committees and senior stakeholders across the business.
• Proactively identifying and sharing emerging threats/trends, working across all Fincrime teams.
• Identifying the highest priority issues or problem areas and working with other members of the Fincrime Team to drive forward solutions.

Required Knowledge, Skills, and Abilities

• You have significant experience working in Financial Crime and with systems used to detect and prevent all types of Fincrime.
• Have led the implementation of improvements to Customer Risk Assessment systems in similar organizations.
• You have experience of leading a wide range of Fincrime professionals and technical experts
• You are passionate about Fincrime, Monzo and putting customers first.
• You enjoy working efficiently in a fast-paced, high-volume environment and thrive when there's ambiguity.
• You are comfortable working with data teams and can interpret and articulate patterns and trends in data.
• You're great at explaining processes and complex technical requirements to people.
• You're comfortable working with product managers, engineers, data scientists and identifying operational requirements.
• You're keen to get stuck in and make things happen, without waiting for someone else or always needing to delegate.
• You're well organized and can work under pressure to tight deadlines.
• You have a track record of demonstrating your strong decision making skills and ability to work to multiple deadlines simultaneously.