Established, stable and leading Property Management Company with structured support, progression and career development
Competitive salary banding which is reviewed annually
Market leading benefits package from day one
Excellent working environment containing positive employees who are proud to be part of the business
Industry qualifications fully supported and funded such as IRPM or RICS
Duties include:
Manage a property portfolio in accordance with industry regulations (training provided)
Respond and manage emails and calls from residents relating to site issues, concerns and requests
Assist the management team in providing a full professional property management services for a portfolio of freehold/leasehold developments ensuring 1st class customer care and portfolio administration duties
Assist management and the wider business with company targets relating to service delivery and service standards
Logging, maintaining and where needed investigating emails and correspondence from clients and residents
Effectively managing and handling of client and customer emails and calls
Plan, attend and chair client meetings, director meetings and site annual meetings (full training provided)
Plan and prepare service charge budget in accordance with the terms of the leases (full training provided)
Plan, prepare and conduct site visits and inspections including production of inspection reports where required (full training provided)
Check and manage all client/site documentation such as insurances or compliance reports
Liaise, book in and oversee contractors and trades that carry out works to the portfolio
Where applicable prepare development specifications such as cleaning, gardening, window cleaning, etc., to issue tenders and appoint contractors
Monitor and manage development expenditure
Required Knowledge, Skills, and Abilities
Proven Customer Service / Service delivery experience Experience within a property related field e.g. Block Management, Lettings, insurance, maintenance/repairs or Facilities management Professional, motivated and keen to learn and build a career in Property Competent IT skills, proven Administration capability and high levels of attention to detail Professional and approachable person Ability to work on own initiative or as part of a team on more complex projects Driver and access to own car (Company pool car available) Ability to prioritise workload and work under pressure when needed