Job Description

You will be responsible for the administrative duties of the pensions function within the business. This role will involve liaising with Payroll, Pensions Managers, the Onboarding team and external clients to ensure timely and accurate delivery of administrative requirements for both the business and our clients.

Responsibilities

• Deliver first class day to day administration and provide excellent customer service for our clients
• Support Pension Managers in the day to day onboarding of their clients’ pension schemes
• Support Pension Managers with the daily delivery of client schemes to ensure effective operational performance, achievement of quality and customer care targets, as well as complying with industry and legislative standards.
• Manage often complex or volume client or internal queries relating to the timely provision of our services.
• Building and maintaining internal and external relationships
• Maintain accurate pension’s data
• Keep up to date with legislative changes and statutory regulations
• Regularly review all processes and procedures to ensure they are current to operating model and legislative changes
• Ensure all pension queries are responded to in a timely manner, when required via letter, e-mail and telephone
• Contributing to or assisting on projects, such as pension assessment reviews or data cleanse exercises

(Whilst every effort has been made to explain the accountabilities and responsibilities for this post, each individual task may not be identified.)

Benefits:

• Company events
• Company pension
• Discounted or free food
• Life insurance
• On-site parking
• Private medical insurance
• Sick pay

Schedule:

• Monday to Friday

Required Knowledge, Skills, and Abilities

• Clear understanding of AE Pensions within a multi service environment 
• Experience working within a payroll and pensions administration role 
• Ability to liaise and work on a close level with a variety of clients 
• Understanding of Sage Line 50 payroll and pension module software
• Data entry experience
• Customer Service (2+ years experience) 
• Experience in Sage Line 50 payroll and pensions module
• Proficient in all Microsoft Office products especially Excel
• Evidence of active involvement in professional development
• Excellent organization skills
• Excellent ICT skills 
• Excellent punctuality and professional conduct
• Excellent communication skills, both written and verbal 
• Meticulous attention to detail 
• Ability to work well in a team  
• A sense of humor
• Ability to think originally and creatively  
• Positive attitude 
• Energy and enthusiasm  
• Warmth and sensitivity
• Ability to build rapport with others  
• Commitment to the organization and the clients we serve

Successful candidates would be allowed to work some days from home per month following the probationary period.