Job Description

This is a partnering role where you will help influence workforce planning e.g. mix of skills, capabilities, contingent workers, off-shore solutions, future target operating models and workforce plans to realize the ambitions of our service lines.
You will use a commercial mind-set to understand and monitor business performance and the issues and challenges facing the practice. Your focus will be working closely with senior stakeholders to meet financial and non-financial objectives, as well as overseeing and ensuring that resource requirements for our engagement teams are met, optimizing the utilization of resources, improve performance and ensure Operational Excellence is maintained at all times. This is in conjunction with ensuring our people are provided with the best experiences to drive their careers.
You’ll build networks and work closely with stakeholders across Core Business Services and within your Service Line (e.g. Operations/Talent). You’ll also support in various initiatives such as the roll out of new technologies (including Robotics & Process Automation) and Diversity & Inclusion in relation to deploying engagement teams.
Key responsibilities

• Delivering end to end deployment solutions to the client facing business.
• First point of contact and managing deployment issues accordingly within their designated client serving team
• Monitor and escalate availability of resources and work proactively with colleagues from across the Service Line, wider team to ensure utilization is maximized.
• Analyze pipeline and proactively engage with pursuit team to understand proposed resource model, ensuring resource requirements are known and can be met.
• Supporting on headcount management and capacity planning, optimizing the utilization and chargeability of our client facing workforce
• Supporting on strategic workforce planning to ensure the goals of long-term headcount management are met and aligned.
• Work with client facing staff to understand their skills and experiences for appropriate alignment to engagements.
• Liaise with the business, counsellors and HR to keep abreast of the development needs of all individuals in the group to ensure planning is aligned.
• Provide insights on business performance and discuss trends, interventions and actions to improve results
• Forecast financial performance and utilization levels on a weekly/monthly/quarterly and annual basis using Retain (Resource Management tool) and company Financial Reporting tools.
• Required to prepare, analyze and present Management Information to senior stakeholders on budget vs. actual, headcount, deployment and wider Operational Excellence metrics such as utilization, Retain accuracy, timesheets
• Understand and communicate key business developments which may affect upcoming performance through regular update with key stakeholders, including client serving leadership.
• Producing and maintaining various ad hoc and regular Management Information reports, interpreting and acting on results.

Required Knowledge, Skills, and Abilities

• A strong team player who is self-motivated, self-reliant and results orientated.
• Excellent written and oral communications skills.
• Ability work under pressure to meet competing demands.
• Confident and resilient to deal with challenges from the business and client facing individuals.
• Strong stakeholder management capability to effectively influence Engagement Partners, Directors and Managers on deployment solutions.
• Business acumen to challenge the commercial drivers of deployment decisions and demonstrate wider cross Service Line perspective to deliver results.
• Problem solving and analytical mindset to resolve complex challenges.
• Proven experience within Resource Management, Operational, HR or Recruitment background, ideally within a professional services environment and/or Financial Services sector.
• University degree or equivalent years of experience.
• Line management experience