Job Description

The company is going through an exciting period of growth due to a large amount of transformation projects and therefore we are looking to expand out the Business Change Team.

This will be a broad role where you will get involved with both Administration & Analytics, and be actively involved across the entire development life cycle. Your role will involve working with BC team and stakeholders across the business to gather the requirements, document, design and assist with the build of solutions in our Salesforce eco-system.

Responsibilities

• Identify, gather, analyse and document business requirements and translate these into technical specifications or user stories using effective methods
• Effectively communicate specifications to all stakeholders including management, business users and developers
• Strong emphasis on delivery and having the ability to run projects with tangible milestones and delivering against them
• Emphasis on testing and user impact and recognising its importance at the start of the project
• updating User Stories in Jira
• Documenting / updating business process
• Data mapping activities
• Writing and executing test plans
• Working with the PM to ensure all projects are on track for completion, highlighting risks and potential roadblocks
• Work closely with the administrators and support where needed

Required Knowledge, Skills, and Abilities

• At least 3 years experience in a business analyst role
• Extensive knowledge on Agile methodologies
• Ideally 2+ years experience with Salesforce Lightning
• A good understanding of Salesforce configuration
• Salesforce Administrator Certification, desired but not essential

Personal attributes

• Excellent interpersonal and communication skills - both verbal and written
• Able to multi-task; work to tight deadlines and able to cope under pressure
• Attention to detail and high level of accuracy
• Strong problem-solving ability/logical thinker
• Must be organised and able to prioritise duties and responsibilities.
• A passion for change and a sense of real achievement based on delivery