Job Description

• To provide technical support to customer issues.
• Answering and recording technical queries from customers.
• Assisting in correction of data corruption.
• Remote installation and configuration of application software
• Remote application upgrades, both within and outside of office hours.
• Writing installation documentation for clients.
• Installation and maintenance of internal software and hardware.
• Assisting with monitoring internal computer systems.
• Recording of all activities and communications on the company’s internal support system, this requires attention to detail as all steps must be recorded.

Required Knowledge, Skills, and Abilities

• The successful candidate will be part of a highly skilled team, reporting to the Technical Services Manager, providing technical services to customers and colleagues within the business.
• The role involves the installation, upgrade, and technical support of software products on customer and internal systems. Key to the role is a methodical and logical approach, good problem-solving skills, and a desire to provide good customer service.
• The candidate will need to demonstrate good communication and interpersonal skills, attention to detail together with the ability to deal rapidly and effectively with support and installation calls.
• Candidates should possess the ability to work independently, although team working is essential.

Preferred Skills

InterSystems CACHE configuration and Object script

SQL

IIS and web pages

Microsoft Office

Working in a technical support environment, preferable within healthcare

Windows Server and desktop

Preferred Additional Skills

Network configuration and maintenance

Load balancer configuration

Bandwidth monitoring