Job Description

MAIN DUTIES INCLUDE:

• Manage and follow the collections process using various techniques via both email and telephone
• Act as the main point of contact for all customer accounts and be able to effectively liaise with clients as well as internal coordinators and Managers regarding any queries, requirements or reporting needs
• Work closely with the billing team to ensure accuracy of the invoices as well as timely resolution of any invoicing queries
• Timely and Accurate allocation of all incoming customer payments whilst maintaining clear records of any and all workings involved
• Increasing the current level of cash collections
• Generating Weekly and Monthly Debtors reports
• Issuing warnings, pre-legals and legal action notices as and when agreed upon with the Finance Manager and CEO, ensuring an escalation process is followed

Required Knowledge, Skills, and Abilities

• Previous Credit Control experience is essential
• Ability to liaise confidently with clients to reduce outstanding payments
• Experience within Healthcare would be an advantage but not essential