Job Description

What will this role involve?

• Facilitate the implementation and maintenance of the Company's integrated management system (IMS) focusing on Quality.
• Support the Account Director in the management of the QMS in accordance with the requirements of ISO 9001, including the issue, review and approval of QMS documentation
• Support the maintenance of the contracts Integrated Account Plan and Integrated Site Plans
• Assist in the maintenance of other key Quality Management System processes, for example, Non-conformance, Complaints, Change Control
• Liaise with workstream leads, including Health and Safety, and Environmental, to support the requirements of ISO 14001 and ISO 45001.
• Develop, implement, maintain and report on Quality related Key Performance Measures
• Maintain a contract specific Quality Scorecard.
• Analyse data to identify areas for improvement in the quality system
• Monitor, maintain and improve where possible Quality Performance procedures
• Support and guide the wider project team to maintain Quality Performance procedures
• Facilitate the attainment and subsequent maintenance of activity specific to quality standards eg. National Highways Sector schemes.
• Carry out internal Quality audits, reporting findings to appropriate personnel and monitoring progression of actions to ensure prompt completion through the QMS
• Facilitate root cause analysis to close non-conformances
• Ensuring that the supplier and subcontractor audits are performed and reported as scheduled
• Assist in the production, review and approval of all controlled documentation
• Liaise with external auditors on certification audits.

What are we looking for?

Experience required

• Experience of evidence-based auditing
• Working knowledge of developing and maintaining reporting systems
• Experience facilitating internal investigations for the purposes of improvement
• Knowledge of ISO9001 standard
• Experience of implementing and auditing management systems to ISO 9001 standard
• Knowledge in the use of Root Cause Analysis (RCA) Tools
• Demonstratable ability to implement and meet targets
• Understand associated customer service principles
• Understanding of relevant health and safety guidelines

Desirable

• Advantageous to have working experience of the Highways / Construction industry
• Advantageous to have (Specific to Quality Performance not essential but desirable)
• Advantageous to have working knowledge with Highways England Sector Schemes
• Advantageous to have working knowledge of ISO 9001, 14001 and ISO 45001
• Advantageous to have working knowledge of ISO 44001 and ISO 55001

Qualifications

• Degree or equivalent

Required Knowledge, Skills, and Abilities

Excellent communication (Verbal & Written) skills Strong interpersonal and communication skills Excellent literacy skills and attention to detail Planning and organising (Project Management Customer Relationship Management IT and Data Analysis Ability to understand commercial contracts A working strength in adherence to policies, procedures and compliance