£23000 - £25000 Per year
Administrator
Permanent,Full-time
Job Description
- Logging and managing all quote acceptances and uplift approvals, job costing, and ordering parts as required verifying any site survey, and contract documentation for appropriate definition and accuracy.
- Liaising as required with the customer to resolve any technical issues and site access/arrangements.
- Ensure all jobs are up to date on the company system and also with the customer.
- Liaising with Engineers.
- Prepare the daily job book to enable the Workshop Manager to plan workshop resources.
- Submitting lists of materials required to the Workshop Manager and approved suppliers and send purchase orders (PO's) to the sub-contractors and order parts as required.
- Checking the credit rating of Customers with the Finance Manager/Supervisor prior to product release or the engineer's attendance.
- Checking, allocating and issuing job sheets and instructions/RAM's to engineers.
- Overseeing stock levels and parts for the Helpdesk and Repairs including weekly Van Stock
- Conducting weekly checks on all Helpdesk plant hired from all suppliers to see what is still on hire so we do not have over-runs and off hire if necessary.
- Maintain and control the issue of manufacturing specifications, technical drawings, cutting and job sheets and parts.
- Attending to Customers and Site Engineers requests/queries relating to remedial site works.
- Maintaining the issue of installation specifications, technical drawings, and job sheets.
- Receiving and recording, utilising the NCN Form, complaints or non-conforming issues reported by Customers or Site Engineers.
- Promoting the interests of the Group and furthering good inter-company relationships while updating the customer throughout the service we have provided.
- Carrying out risk assessment, developing safe working procedures and identifying specific health and safety training records.
Required Knowledge, Skills, and Abilities
- Previous helpdesk experience is preferable
- Knowledge of MS suite including Excel and word
- Can work independently and proactively
- Flexible and openminded
- Strong relationship building skills
- A professional telephone manner
Reference no: 101728