Job Description

• Monitoring of multiple Client Support inboxes, following up the appropriate actions for each email received in accordance with the agreed procedures and defined Service Level terms for each Client
• Accurate tracking of the receipt and execution of all requests into the Client Support inboxes
• Co-ordinating the completion of Client/Investor requests received into the Client Support inboxes
• Retrieval of all necessary documentation from Investor Web Portals
• Accurate setting of attributes on all documents for upload to our Document Management System (SharePoint DMS)
• Accurate tracking of the receipt of all quarterly report information in internal database
• Maintaining Fund Manager contact details in internal database
• Liaise closely with other internal departments
• Ensure the quality and integrity of the data on the system is maintained

Job Offer

Immediate Start role

Monday to Friday

09:00 - 17:30

Temporary with the opportunity to go permanent

Required Knowledge, Skills, and Abilities

Must be able to use own initiative Must have the ability to operate within a continuously evolving and competitive business environment Must have the ability to work accurately under pressure Must be proactive in managing workloads and addressing potential issues Must be able to take ownership of delegated responsibilities Must be capable of communicating clearly and effectively both internally with other departments, and externally with clients, investors and fund managers, both orally and written Must be committed to high quality and service orientation Must have good organisational skills with the ability to multitask