Job Description

You will work within the compliance team, completing a variety of administrative duties such as file and call reviews and audits, creating reports and investigating customer complaints. You will be working with the Training team to ensure training is monitored and up to date. 

Duties include:

• File and call monitoring
• Preparing compliance monitoring audit reports for the Management team
• Assisting management in reviewing and updating policies and procedures
• Acting as the Complaints Officer for the company, investigating and handling customer complaints
• Document library maintenance
• Administration of staff training, liaising with a variety of internal teams
• Third party due diligence checks
• Maintaining all compliance registers

Benefits

• New role due to company expansion within well-established organization
• 25 days annual leave, pension, healthcare
• Supportive team environment
• Working within luxurious offices in London full-time

Required Knowledge, Skills, and Abilities

We are keen to speak with candidates who are looking to take the next step in their career within financial services and have a real interest in compliance. You will already have administration experience and be looking for further career development within the sector. You will have excellent attention to detail, as well as high levels of communication and reporting skills. The successful candidate will undergo screening including DBS and credit checks by the company.