Job Description

Reporting into the Credit and Collections Manager, the role requires tenacity and resilience and the desire to take ownership of issues to see them through to conclusion.
Hybrid working from offices in Milton Keynes, 4 days at home 1 in the office
Key Duties:

• Making outbound / inbound contact with customers via a number of communication channels
• Performing account, billing and payment reviews with a view to collect or corrective activity
• Resolving queries, ensuring they are managed efficiently within SLA’s
• Working with customers to reduce debt in a timely manner to meet agreed targets.
• Liaising with other business areas for resolution and collections support

Required Knowledge, Skills, and Abilities

• Have experience of B2B debt collection techniques
• Have commercial Utility (Gas/Electricity) experience (desirable but no essential)
• Good attention to detail and problem solving skills
• Be experienced in speaking to customers and having an assertive conversation regarding arrears on their account
• Experience of managing high volume collections.
• Excellent negotiation and communication skills