Job Description

• Communicating with clients and chasing aged debt 
• Managing the invoice queries for all customers
• Proactively resolving customer queries 
• Issuing sales invoices and credit notes
• Managing client credit limits
• Assisting with bank reconciliations
• Producing credit cards reconciliation 
• Placing and managing customers on hold
• Basic phone based product promotion; following up with customers on business prospects 
• Focus on supporting the Company in efforts to develop and promote activity with new Products via CRM
• Supporting business in onboarding new clients through KYC procedures and ownership of client static data set up 
• Meeting with Sales Admin and Service teams to resolve account issues
• Supporting management resolving complex client accounts 
• Produce and report on Company KPI’s within Credit Control function
• Take ownership of the credit control function and assist Head of Finance to improve customer billing 
• Supporting the Head of Finance and Sales Director with the implementation of a new CRM system
• Provide cover for other team members during absences 
• Supporting office admin management

Required Knowledge, Skills, and Abilities

We are looking for a candidate who is able to work 5 days in the office with Minimum 2+ year’s experience in a Credit Controller role, excellent communication skills (on the phone too), ability to build relationships, confident enough to interact with stakeholders to get information required to perform your role to a high standard, attention to detail and good organization skills. Experience of working with a CRM system. Knowledge of Sage & SalesForce is desirable.