Job Description
This team is responsible for the timely collection of monies owed to the University of Hertfordshire in respect of tuition, accommodation, sponsorship and other fees relating to Student Finance in accordance with the relevant University policies. You will be actively contacting students who have accommodation fee debts and then take appropriate action to progress collection or to refer for other actions. You will also monitor and make regular progress with debtors and help develop and manage new events to raise awareness of the implications of debt. Your role will also be supporting students with their fee account queries and this could be via telephone, email and in person.
You will conduct the general administration of the Student Finance function, such as emails, resolving queries and facilitating payments. In addition to this you will develop and manage new events to raise awareness of implications of debt, such as drop in session, and at university events such as Registration and Open Days.
This is a student facing role and will be predominantly based on campus.
Required Knowledge, Skills, and Abilities
For this role you will have experience of working in an office environment and carrying out clerical duties. As the post requires a high level of data manipulation you will be able to demonstrate excellent attention to detail and IT skills, founded in a strong background of numeracy and literacy. You will have a history of being able to organize your workload and work to a high standard when under pressure and with conflicting demands.
Communication skills are key to this role so you will be able to demonstrate effective communication skills with a range of stakeholders from colleagues to students and external agencies. You will demonstrate tolerance and sympathy whilst maintaining a focus on debt collection, mindful of the needs of students. In addition to this you will be able to work flexibly under pressure, with minimal supervision, able to use your own initiative to manage multiple tasks and determine relative priorities to meet deadlines and will have a willingness to learn and apply new systems.
You will be educated to at least A-levels, or equivalent, or proven relevant work experience and will also have GCSEs with grade C/4 in Maths and English.
Reference no: 101980