Job Description

This is an important and multifaceted coordinator role, giving the jobholder a strong organizational input into the successful working of the team. Working closely with the Team Manager and work stream leads, the primary objectives of the role will be to manage the team’s organizational resourcing Rota; ensuring BST have sufficiently planned resourcing across multiple roles and work streams and sites on a day-to-day basis (including out of hours support), and to plan and track training across the team to ensure relevant task coverage.

This is a people management role. You will be responsible for day to day management of the team and for defining roles and responsibilities. You will develop your team through sharing information effectively, coaching and communicating a clear vision to ensure that your staff are productive, engaged and motivated to deliver the area's aims. This will include setting clear goals and smart stretching objectives that are aligned to those of the team, division and directorate. You will also be responsible for managing all staff-related matters that may arise including performance, absence and sickness.

Key responsibilities are set out below:

• Managing the Rota of resource allocation.
• Ensuring appropriate role and escalation cover across work streams at all times, including out of hours support, leave requests etc.
• Ensuring hybrid working plans and cover are effective and meet wider needs.
• Handling JML (Joiners, Movers, Leavers) processes.
• Planning and co-ordination of training (and cross–training) of colleagues and monitoring of progress against skills matrix.
• Ensuring compliance with best practice documentation recommendations, updating process instruction documentation (PIs) where required and co-ordinating the review of task PIs and APPs (alternative processing plans) across the team.
• Learning and supporting the team’s critical processes, which will include out of hours support.

Required Knowledge, Skills, and Abilities

• Strong organizational skills
• Ability to recognize and handle staff confidentiality in the appropriate manner.
• A self-starter, with excellent interpersonal and team working abilities.
• Ability to communicate effectively and confidently.
• Good workload management, with the ability to flexibly switch between tasks.
• Experience of assigning and tracking tasks.
• Experience of working on a support or operational team, or in a similar team coordinator role.
• An interest in improving processes.
• Some knowledge of banking systems / Bank operations / securities settlement
• Confidence in the use of Excel and other Microsoft products