Effective collection calls and/or correspondence in a fast-paced goal-oriented organization
Establishing and building relationships with current and prospective ownership groups and property Directors of Finance, through clear lines of communication and providing support for issue resolution
Proactively monitoring and maintaining accounts, keeping clear chase records and reconciliations
High level of responsiveness to stakeholder question and queries
Preparing and reporting on monthly performance to senior leadership, highlighting concerns and key actions required
Preparing Write Offs to support our Area Directors of Finance by correcting Manual billing charges, split invoices, discounts given as per side letter agreements or clearing Deflag properties balances.
Proactively clearing OA-unallocated payments on account and unidentified payments on suspense on a weekly basis liaising with Accenture Hospitality Services Team and hotels.
Supporting our Compliance team and Asset Management team by creating invoices for Termination Fees/Conversion Fees on a timely manner for hotels that are exiting the system.
Creating invoices to charge interest on late payment enforcing our Management/Franchise Agreement when applicable.
Improving our PEP Compliance (Payment Entry Page- Wire Reference) scores to encourage the activation of the auto match system payments by educating and assisting hotels.
Support Marriott’s strategic priority of “Owner Preference” by directly supporting the business objectives of the Continent Leadership and Finance Discipline.
Ensure collection of receivables on a timely basis. Proactively drive collection of outstanding amounts owed to MI.
Provide training and support to ensure properties understand Marriott procedures
Deliver exceptional ageing results and positive cash flow, through focused effort to collect aged debt.
Minimize bad debt through effective collection efforts and issue resolution, working effectively with Asset management, Legal and Operations Finance.
Speaks continuous improvement in processes and procedures to improve outcomes, partnering with key stakeholder
Directly support the relationship with key multi-unit owners.
Resolve issues before they rise to the escalated level and become aged debt
Use “leading” performance indicators to proactively intervene before emerging issues become significant risks
Ensure appropriate functional counterparts are engaged in issues.
Manage interactions with key stakeholder teams (Finance, Legal, Sales Brand, Development and above property leaders) to facilitate resolution to obstacles
Help to reinforce MI and owner’s perspective by demonstrating strong business and financial acumen with general understanding of situational economics, legal, and franchise/managed agreements
Required Knowledge, Skills, and Abilities
Language Requirements: High proficiency (speaking, reading, and writing) in English is essential
Proficiency in additional European & Middle East languages highly desired
Travel Requirements: There may be minimal business travel required
5+years of relevant operating business experience in Finance and/or Hotel operating management experience
Strong verbal and written communication skills
Highly efficient and organized individual, targets and results orientated.
Self-motivated and driven individual, with strong attention to detail
Proactive nature and style to problem solving
College degree in business administration or related field preferred