Job Description

Our Ideal candidate will be looking after 6 different contracts with various patterns of the demand, therefore, the flexibility, time management and ability to prioritise the job is essential.

The ideal candidate will have the following qualities:

• Quick learner
• Excellent organizational and communication skills
• Excellent telephone manner
• Excellent time management skills
• Excellent problem-solving skills
• Excellent PC literacy - MS Excel and MS Word
• Good numeracy skills
• Attention to the details
• Passion for delivering an exception level of customer service
• The ability to work under pressure and to set deadlines
• Team player with the initiative to work alone

The below will be seen as beneficial:

• NVQ in Customer Service
• Previous experience with the duty suspended stock operations

Previous experience in administration role in the logistics environment is essential.

Required Knowledge, Skills, and Abilities

Dealing with in and out bound calls Dealing with all the office administration and logistics functions Data entry and updating the systems and keeping all documentation up to date and organised Dealing with despatch and receipt operations Dealing with stock operations Working as part of a busy team and working to set deadlines based on distribution deadlines Dealing with clients and follow up on requests and orders Coordinating transportation details and advising on any delays or problems that may arise Reporting and providing the correct documentation for shipment to customers Dealing with the complaints and customer queries Liaising between the hauliers, suppliers and customers Following the SOPs Making sure that the MHRA standards and procedures are applied Administrating the inbound and outbound activities of the duty suspended stock applying the HMRC regulations Internal and External Customer Service liaison