Job Description

The successful candidate will be a professional and highly capable Professional Business Support, with an ability to recognize and interact with the key stakeholders. They will demonstrate strong interpersonal, organizational and time management skills.

You will need to work closely with the other PAs across the Division and the wider team, and with a variety of external stakeholders. You will play an important role in ensuring the HoD is well prepared for their day and that their senior leadership team and relevant staff are kept up-to-date with key activities.

Responsibilities will include:

• Extensive diary management, remaining flexible to frequent and often short notice changes
• Working closely with the HoD to ensure that all actions are picked up and taken forward in a timely fashion
• Preparing the HoDs daily pack and ensuring all relevant information, meeting details and any necessary briefing notes are requested in good time
• Making travel arrangements where necessary, including overseas travel
• Managing and contributing to resolving internal and external ad hoc issues or queries on behalf of the HoD
• Managing requests for the HoDs availability to review documents and ensuring sufficient time for review
• Communicating internally and externally with stakeholders at all levels
• Leading and providing administrative guidance for the Professional Business Support staff within the Division, ensuring they are updated with the latest information
• Acting as first point of contact for many internal queries
• Ensuring that your office complies with local and company wide processes and procedures

What will you get from the role?

• An insight into senior management and leadership
• The opportunity to work in a busy, challenging and engaging environment with a wide and varied work load
• Involvement in a high-profile area of the business, looking at highly topical issues
• Interaction with a range of internal and external contacts
• The opportunity to establish and build and good network of working relationships with colleagues at all levels
• Full commitment to training and personal development
• You will gain knowledge of how the company works and the role C&RP plays in meeting the company’s objectives

Required Knowledge, Skills, and Abilities

• Proven experience of providing administration support at Head of Department/Director level or above/equivalent
• The ability to liaise professionally with a wide range of senior internal and external stakeholders, with experience of being exposed to sensitive information and ensuring confidentiality of the information
• A proven self-starter who can multi-task
• A strong communicator who takes initiative and proposes solutions
• Excellent IT skills, including sound knowledge of Word, Excel, Outlook and other similar packages, and able to get up to speed quickly with new systems
• Excellent spelling, grammar and written language skills
• Strong relationship management skills, both with internal and external stakeholders, with a professional approach
• Ability to work on own initiative, prioritizing, working under pressure and to tight deadlines whilst maintaining accuracy
• Ability to support other team members with change
• Ability to work with a broad range of stakeholders, including senior and/or challenging stakeholders and adapt style accordingly
• Ability to identify priority tasks for the Director by understanding how their role fits into wider FCA objectives
• Act in an honest, open and transparent way, challenging when you see behaviour that goes against the cultural characteristics of the FCA and the Policy divisions
• Continuously seek out new and more effective ways to conduct your work, and feed this back to senior management
• Open to learning, challenge and change, and be prepared to be flexible to new tasks and responsibilities
• Influencing skills including being comfortable influencing at senior levels.
• A general understanding of the structure of FCA and its objectives, or an ability to pick this up quickly
• Flexible approach to working hours and methods and the ability to work proactively using your own initiative and with minimal supervision