Job Description

You will act as an assistant to the Operations Duty Manager ensuring the local requirements and nuances of the different airline AOCs and Markets are understood and considered during operational decision making, whilst managing the Airline Operations Controllers and their day to day duties. You’ll also provide a focal point of contact for the airline NPs and senior representatives bridging services and the needs of the airline and its Market within the live operational environment.

The role will be shift based. Covering a combination of day (7am – 7pm) and night (7pm – 7am) shifts, which could span weekends and Bank Holidays (shift patterns may be subject to change in line with business requirements).

You will:

• When required, actively manage specified operations including any relevant lease-in/out or special operations, maintaining 24-hour operational control and responding to minimize the impacts of irregularities & disruptions
• Develop and maintain an in-depth knowledge of the operating programme, customer profile and privileges and approvals of the Air Operator Certificate (AOC) and act as a source of expertise and on-shift advice for the on-shift Operations Duty Manager
• Develop and maintain strong relationships with senior management including Nominated Persons of AOCs and wider Market operational teams
• Monitor and advise the on-shift Operations Duty Manager on irregularities or disruptions arising in parts of the overall flying programme and recommend solutions to mitigate the impact on on-time performance, customer experience and crew efficiency
• Provide advice to the Operations Duty Manager in respect of local government, airport authority, regulatory authority, handling agent and/or Market tour operator for the local airline geographies and operating context
• Develop and maintain strong working relationships with Airline Operations Controllers, Engineering and Maintenance and our Group Operations Control Centre in respect of flight plans, movement control and dispatch.
• Work closely with 24-hour Crewing Duty Managers to respond to and resolve operational issues
• Ensure operating cost implications and compensation financial considerations are analyzed to manage the live operation
• Coordinate the operational response to irregularities and disruption arising in the flying programme as required ensuring a high degree of information flow and quality communications
• Be active in the event of major disruptions, incidents, accidents for all airlines
• Carry out operational flight watch maintaining accurate systems data all times
• Prepare high quality written reports and operational data to enable management decision and action
• Undertake and participate in safety and compliance audit activity

Benefits

• Fantastic holiday benefits including discounts, special offers and the ability to purchase additional ‘time off’
• Health and Wellbeing support in five key areas – Financial, Health, Social, Community and Career
• Private Medical Insurance, single cover with option to add dependents
• Permanent Health Insurance
• Pension scheme and life assurance

Required Knowledge, Skills, and Abilities

• Experience of aviation operational, technical and regulatory matters is essential
• Clear and strong communications
• Flexible, responsive, and adaptable to fast changing operational situations
• Ability to build positive and constructive relationships to work in collaboration with colleagues and stakeholders
• Detailed understanding of cultural and contextual differences within TUI Aviation local airlines
• Customer focused towards both internal and external customers
• Cost conscious and focused on the long-term perspective and implications of decision making
• Open to new ways of doing things and views change as an opportunity
• Resilient and able to work under pressure
• Strong capabilities in English language (both verbal and written) is required