Job Description

The role will include specific direct ownership of key processes, operational schedules and assisting with the overall management of the team and the assessment activities.  

It involves the line management of staff and managing performance to ensure timely and accurate performance

Your will be expected to deputising for the Senior Manager in areas such as driving continual improvement, having responsibility for assigned projects and representing the team at internal and external committees, meetings, and project groups

We always support colleagues to develop their skills but to be successful in this job you really do need to already be able to tick most of these boxes...

We know it’s not a skill, but the successful candidate must have permission to work in the role’s location by the start of their employment.

Key skills for this role are:

• Leadership skills
• Management skills
• Ability to prioritise their own work and the work of others
• Negotiation and influencing skills
• Stakeholder management
• Excellent organisation and timekeeping
• A methodical, best-practice approach to project management and servicing customer requirements
• Strong communication, both written and oral
• A positive and friendly approach to customers
• A commitment to delivering excellent customer services
• The ability to work under time pressure and meet deadlines
• Meticulous attention to detail

Required Knowledge, Skills, and Abilities

Line management of administrative staff Management and supervision of business administration processes Knowledge of Apprenticeships, including the policies and procedures relating to Assessment. Producing high quality and accurate information Using Microsoft Word and Excel Working with an internal database Communicating and building relationships (with both internal and external stakeholders) Working in a customer facing role Meeting tight deadlines