Job Description

The Job Role:

• Answering inbound calls.
• Taking and directing messages.
• Dealing with quotations from customers over the phone and on email.
• Processing customer’s orders and uploading them to the system.
• Investigating calls from customers to help answer any queries or complaints.
• Scanning.
• Filing.
• Data entry.
• Uploading documents to the system.
• Dealing with a high volume of emails and incoming telephone calls and customer enquiries.
• Advising customers what spare parts they need for their order.
• Processing orders and taking payments.
• Booking in services and offering any advice or support required if there are issues with their order.
• Working on the bespoke in house system.

Required Knowledge, Skills, and Abilities