Job Description

Assistant Credit Controller

Key Responsibilities:

· Chased overdue debt via the phone, by email and post (where applicable)

• Be able to understand the stipulations of the lease agreements in order to be able to understand the restrictions and obligations of payments required therein and problem solve queries
• Reducing debtor days
• Aged debtor reports
• Managed resolved queries - identify any issues in arrears, relay to PM, take follow up instruction & action accordingly
• Instruct any FTT/MCOL/Legal instruction to lead CC, post PM instruction on account arrears management
• Chasing legal letters
• Ledger reconciliations
• Be able to raise charges to an account (legal fees, charges for late payment, admin costs etc)
• Apply transfers to accounts via the online banking weekly
• Allocating cash coming into the business
• Bank cheques weekly
• Raised credit notes
• Personal AND Credit Control inbox management
• Liaise with Accounts Payable in order to prioritise cash flow on accounts
• Methodical follow up on payment arrears chasing
• Chase any cases in probate with relevant parties
• Be able to liaise with Sales Dept for any previous arrears (where applicable)

Job Responsibilities & Description:

• As Credit Controller the role is varied and includes managing the debts of leaseholders, ensuring timely payments are made by the lease holders, processing incoming funds, resolving financial account queries (excluding budgets etc) and managing debt recovery.
• Focusing on the management of outstanding payments, ensuring that financial data is captured in a timely and accurate manner and that outstanding debts are recovered/paid promptly, effectively and professionally.
• Additional responsibilities include reconciling accounts that have been escalated from the Property Managers and monitoring balances throughout the business to ensure a reduction in debtors.
• Responsible for authorising & agreeing payment plans with Leaseholders and updating their account accordingly.
• Be able to confirm incoming payments made via the Leaseholders where necessary.
• Check & compile weekly transfer of payments coming into the client account and also determine which property they should be allocated to, once Founder has signed this off allocate the funds to the correct property account. - this enables Accounts Payable to pay contractors where needed.
• Send out reminders to leaseholders that are not compliant with the terms of their lease and this is a 3-strike letter process, followed with a couple emails/calls to see if the leaseholder engages.
• Escalate a credit control case of a leaseholder failing to make payments in a reasonable fashion - this is a letter that is sent to lenders where applicable requesting they pay for the arrears, failing to do so will lead to legal proceedings.
• If there are no lenders available - (Mortgage Free) this will result in an FTT application being completed and sent to the Tribunal.
• The above steps also apply to Ground rent arrears; however, these arrears are resolved via the MCOL service (money Claims Online Service) and we obtain a CCJ.
• Chasing of our commercial properties portfolio that are also sent invoice for monthly/quarterly rents - same procedure applies as above.
• Produce monthly reports for the property managers to assess leaseholder arrears
• Regular meetings with property management team - setting targets to pull arrears down and keep all members updated on account status
• Deal closely with Sales Progression to ensure they are aware of payment of funds to start LPE1 process and payment of all notices
• Liaise with lenders when applicable when in FTT (First Tier Tribunal) process
• Work closely with Accounts services to ensure clarity on payment of funds in leaseholder accounts - team communication is key
• Answer any Freeholder enquiries and chase for any outstanding funds

Required Knowledge, Skills, and Abilities