Job Description

You will be responsible for monitoring multiple service mailboxes, executing the appropriate action for all emails received.

• Daily monitoring of multiple Client Support inboxes, executing the appropriate actions for each email received in accordance with the agreed procedures and defined Service Level terms for each Client
• Accurate tracking of the receipt and execution of all requests into the Client Support inboxes
• Co-ordinating the completion of Client/Investor requests received into the Client Support inboxes
• Retrieval of all necessary documentation from Investor Web Portals
• Accurate setting of attributes on all documents for upload to our Document Management System
• Accurate tracking of the receipt of all quarterly report information in internal database
• Maintaining Fund Manager contact details in internal database
• Liaise closely with other internal departments
• Ensure the quality and integrity of the data on the system is maintained
• Any other duties commensurate with the nature and position of the post

Required Knowledge, Skills, and Abilities