Job Description

Key responsibilities & accountabilities

• Adhering to best practice procedures in all aspects of pensions administration related tasks as defined by the Company.
• Participating in annual projects such as; renewals, benefit statements, life assurance, PHI and pension increases. Handling any data processing and administration tasks, ensuring projects are fully monitored and completed in line with customer and legislation requirements.
• Ensuring standard documentation is scheme specific, and incorporating them into existing procedures.
• Monitoring on going procedural developments and implementing changes to procedures where required.
• First level checking of work completed by more junior staff. In addition, final checking of non-financial work e.g. change of address.
• Informal training and mentoring of more junior members of the team.
• Receiving and handling internal and external telephone queries and where applicable becoming first point of contact for clients.
• Running automated systems calculations.
• Performing manual benefits calculations.
• Producing ad-hoc letters to 'draft standards' using Electronic Document Management system (EDM) in response to customer queries or able to complete standard tasks to 'final letter standards'.
• Developing intermediate knowledge and awareness of their clients and associated schemes.
• Taking responsibility for ad-hoc projects and exercises.
• Assisting the team with project related work e.g. bulk mailshots to scheme members.
• Updating relevant pension administration databases and systems.
• Dealing with more complex pensions queries.
• Logging and scanning post/correspondence.
• Handling both Department for Work and Pensions (DWP) and HM Revenue and Customs (HMRC) queries.
• Assisting in non-client related work such as technical committees, training and events.
• Working closely with other departments/teams both internal and external to the Company in order to provide

• Knowledge & experience

• Able to demonstrate a fundamental knowledge of pensions administration activities and can apply this knowledge to any scheme.
• Experience of current pensions legislation and framework is essential, especially the regulatory requirements of the various Pensions and Finance Acts which impact on pensions administration.
• Experience of checking and mentoring more junior members of staff would be desirable.
• Third party pensions administration experience preferred, although strong all round experience within an in house pensions department, which is not purely process driven will be considered.
• Able to demonstrate a numerical aptitude evidenced by work related experience or academic achievements as listed below.
• IT proficient, in particular Microsoft Word, Excel & Outlook.

Training, education

• Excellent organisational and planning skills.
• Forming successful professional relationships both internally and externally.
• Sharing knowledge with colleagues.
• Flexible approach to work pressures.
• Continuing to augment technical pensions knowledge.
• Continues to seek ways of improving processes and procedures.
• Ability to work in advance of deadlines and prioritising multiple tasks.
• Well-developed project management skills - able to see projects/tasks from concept through to completion within given timescales.

Required Knowledge, Skills, and Abilities

Previous pensions administration experience of Defined Benefit (DB) schemes including leavers, retirements, deaths, transfers in, transfers out, monthly processing and investment, benefit statements, renewals and pension increases. This role is likely to appeal to individuals with a minimum of 2 years' experience although not exclusive as all applications will be considered on an individual basis.