Job Description

Day to day, you’ll carry out diligently, all specified administrative tasks according to our procedures, e.g. data entry, warranty claims, order numbers, create log books etc. Ensure that telephone calls are dealt with promptly and efficiently, ensuring that Call Targets and Quality Targets are met. Ensure that new Repair and Maintenance jobs are progressed in line with Contractual KPI’s. Ensure that all broken down vehicles are dealt with in line with KPI’s and procedures. Authorise maintenance repair invoices prior to payment, and maintenance expenditure, ensuring adherence to agreed procedures

We offer flexible working to give people more options to better integrate their work and personal life, whilst ensuring that business needs are met. This role provides hybrid working arrangements with 3 days in the office/onsite and 2 days working from home.

What we can offer?

• 25 days’ annual leave plus bank holidays and the ability to buy or sell holiday
• Open to flexible working and alternative work patterns
• Opportunities for enhanced overtime
• Matched contribution pension scheme starting at 4.5% with life assurance
• Training and development opportunities
• Wellbeing Centre supporting physical, mental and financial well-being
• Flexible benefits, including cycle to work scheme, discounts and our Share Ownership Scheme
• Autonomy. Feel trusted to deliver Autonomy. Trusted and empowered to be at your best

Required Knowledge, Skills, and Abilities

• Previous experience in a customer call Centre
• Good degree of computer literacy
• Experience in high demand Customer Service
• Working within emergency services
• Experience in a maintenance environment
• Tranman
• UK Driving License
• Successful candidate will need to satisfy security requirements. This may require you to hold or be eligible/capable of achieving NPPV1 clearance