Effective collection calls and/or correspondence in a fast-paced goal-oriented organization
Establishing and building relationships with current and prospective ownership groups and property Directors of Finance, through clear lines of communication and providing support for issue resolution
Proactively monitoring and maintaining accounts, keeping clear chase records and reconciliations
High level of responsiveness to stakeholder question and queries
Preparing and reporting on monthly performance to senior leadership, highlighting concerns and key actions required
Preparing Write Offs to support our Area Directors of Finance by correcting Manual OFB billing charges, split OFB invoices, discounts given as per side letter agreements or clearing Deflag properties balances.
Proactively clearing unallocated payments on account and unidentified payments on suspense on a weekly basis liaising with Accenture Hospitality Services Team and hotels.
Proactively send weekly reminders to collect OFB Invoices over 60+ days, Non OFB Invoices, and specific services such as CTAC, DFM-Digital Field Marketing, Revenue Services, etc.
Supporting our EMEA Compliance team and Asset Management team by creating OFB invoices for Termination Fees/Conversion Fees on a timely manner for hotels that are exiting the system.
Creating OFB invoices to charge interest on late payment enforcing our Management/Franchise Agreement when applicable.
Improving our PEP Compliance (Payment Entry Page- Wire Reference) scores to encourage the activation of the auto match system payments by educating and assisting hotels.
Required Knowledge, Skills, and Abilities
Language Requirements: High proficiency (speaking, reading, and writing) in English is essential
Proficiency in additional European & Middle East languages highly desired
Travel Requirements: There may be minimal business travel required
5+years of relevant operating business experience in Finance and/or Hotel operating management experience
Strong verbal and written communication skills
Highly efficient and organized individual, targets and results orientated.
Self-motivated and driven individual, with strong attention to detail
Proactive nature and style to problem solving
College degree in business administration or related field preferred