Assist with the planning & prioritization of all relevant client accounts work ensuring effective team workflow
Preparation or delegation of key client accounts work in line with agreed budget ensuring adherence to the standards of performance document liaising with Managers upwards where necessary on overly complex areas with completed accounts ready for partner/director/senior manager sign off
Monitor work progress and ensure appropriate levels of communication with all clients and internal stakeholders on progress for each key task or phase
Manage, support and develop a small client portfolio, ensuring the maximizing of client advocacy and fee levels from own portfolio
Proactively contact clients when items of interest or benefit to the client arise therefore adding value
Ensure overall provision for high levels of client service is in place across own client base
Provide appropriate access and support for other internal departments to own accounts clients so as to assist the cross selling of services into the accounts client base
Supervise seniors, semi seniors & assistants who are involved in production and delivery of own accounts work
Provide feedback to all team members involved in specific accounts work on adherence to standards, errors, learnings and opportunity for value add
Participation in delivery of local and regional training for new starters and more junior employees as agreed
Support the Accounts team in delivering the required leads and SL incremental fee target via networking, meeting attendance, business pitches & presenting at webinars
Develop suitably strong internal connections such that access and support are identified by all other Service Line teams to their own client bases and cross referral opportunities identified
Required Knowledge, Skills, and Abilities
Qualified ACCA/CIMA or qualified through experience
Experience in a similar position
Experience in Accounts or Outsourcing - this position is a hybrid of both
Autonomy to develop and grow your skills and experience
Opportunities to develop a varied portfolio of work with different clients
Strong, inspiring and thought-provoking leadership
A genuinely supportive and collaborative environment
A culture of learning in a stimulating environment