Job Description

This full time role is for a fixed term period of 12 months to support and assist with reconciliation of resident and business accounts. including audit of resident ledgers and being the main point of contact for residents’ financial queries. Ongoing reconciliation of banking transactions within the property management system, liaising with management to ensure debt collection process is followed in line with company procedures. For the initial period of this FTC the role holder will be focused on posting payments and reactive financial queries, as the role progresses the role holder will work on the debt collection process for all residents in line with potential risk and completing an audit of all resident ledgers.
This is a varied role covering all aspects of the finance operation within an operational environment with the emphasis on improving processes and financial performance of the building.

Key Role Responsibilities:

• Acts as a role model at all times by demonstrating the core values
• First point of contact in resolving financial queries/disputes from prospective and current residents
• Support in up skilling front of house and leasing team in resolving financial queries/disputes
• Daily/weekly reconciliation of Entrata bank balances to the bank statement (Rent collections, damage deposit & other accounts as required)
• Identifying bank transfers received into the rent collections accounts & posting them to business systems
• Supports the administration of damage deposit refunds
• Monitors payments and chases outstanding rent arrears following rent collection processes to meet business goals
• Escalating high risk accounts and providing management with financial documentation for legal action, if required
• Processes invoices from vendors, contractors and service providers for payment and manages communication with finance team members and other stakeholders as required.
• Completes relevant financial administrative tasks including routine weekly checks and supporting the Community Manager and Assistant Manager with monthly reporting, where required, ensuring property data is accurate

Required Knowledge, Skills, and Abilities

• Good level of general education with Fluent English written and numerical skills
• Understanding of accounting procedures and double entry book-keeping beneficial
• Proficiency in using property operation systems. Training will, however, be provided.
• Knowledge of Landlord/Tenant Legislation beneficial
• Proficient in the use of Microsoft Office packages including Word, Excel and Outlook, ideally at intermediate level with Excel.
• Proven experience in financial accounting and or book-keeping required
• Experience in residential property finance desirable but not essential
• Good communicator with the ability to interpret and explain financial data
• Able to meet multiple deadlines and multi-task, using initiative to priorities
• Good attention to detail and takes pride in work
• Self-starter with a methodical and organized approach
• Self and culturally aware and able to adapt relationship building, communications and negotiation skills to suit audience
• Flexible approach to work and adaptable to thrive in a changing environment.