Job Description

Our customers contact us online and we usually respond the same way, however sometimes it’s easier to talk someone through their questions over the phone, giving them a beautiful support experience. Through these interactions with our customers, we educate them to make sure they get the best out of our platform.
But that’s not it, to ensure we deliver world-class support, we continually encourage our team to learn and flourish by providing opportunities to up skill and specialize in the areas that interest them. We are a place where personal development, innovation, and change are not only inspired but also celebrated.

Some of the things you’ll do

• Respond to our customers via email or telephone with the end goal of resolving their issue
• Collaborate effectively with other teams such as Sales, Technical Specialists and Product
• Utilizing Accounting knowledge to provide practical, real time solutions
• Maintain a high quality of written communication based on Xero’s style & format
• Where appropriate escalate feedback received from customers to ensure continuous improvement of Xero customer care service
• Support our wider Xero teams with events and initiatives
• Work with a diverse team, with some of the best technology in a modern and flexible environment

What's in it for you?

• 23 days holiday plus Bank Holidays (plus an extra 3 days over the Christmas period!)
• 10 days Wellbeing Leave (for sickness, emergencies and taking a mental health break)
• 5 days Xtra leave on top of our existing holiday entitlement
• Top-spec MacBook or HP Z-book
• Competitive salary
• Employee Share Plan (own a part of Xero!)
• Company Pension Scheme (matched contributions up to 4.5%)
• Private Medical insurance
• A range of wellbeing initiatives
• Hybrid and Flexible Working

Required Knowledge, Skills, and Abilities

• Accounting degree or experience
• High level of attention to detail and strong problem-solving skills
• Fantastic communication skills - both written and verbal
• Initiative and ability to self-manage
• A team player attitude, you love to collaborate and pro-actively assist other team members
• And most of all, the ability to have fun whilst doing what we do best!