Managing Director
Full Time
Job Description
- Strategic Leadership of the combined Operations function for EMEA
- Participate in defining global strategic solutions for the Operations function that reflect the objectives and are appropriately tailored and fit for purpose within the EMEA region
- Build strong and effective relationships with key regional partners in Sales, Product and Technology organization.
- Actively participate in the development of the business and client solutions within EMEA. Ensure client solutions and capabilities have strong foundations in implementation simplicity, STP processing, risk profile and self-servicing
- Integration of the Client Service and Operations functions to reduce overlap, enhance service levels and productivity.
- Through a comprehensive right placement strategy ensure work is completed at the appropriate risk, regulatory, cost and quality profile.
- Evaluate and adjust work output provided by Citi’s extended workforce partners, including role value measurement & negotiation.
- Accountable for establishing and regularly testing the effectiveness of the risk and control disciplines for all processes.
- Accountable for enhancing the risk and control environment for processes in line with the changing business and regulatory environment.
- Key contact for regulators to cover our operational activities and control environment.
- Create a technology roadmap that maximizes the impact of investment dollars towards operational efficiency and client satisfaction.
- Develop senior members to support future growth plans and fill critical operating roles.
- Create and maintain strong team effectiveness strategies focused on core skill building and performance management.
- Execute a communication plan to engage with the EMEA workforce that provides transparency of execution and encourages participation and collaboration
- Predict trends in client requirements and competitors solutions and strategies.
- Collaborate with peer region heads to ensure appropriate levels of commonality are achieved and best practice is shared and adopted.
Required Knowledge, Skills, and Abilities
- Significant experience in Financial Services
- Demonstrated skills in integrating large operations
- Strategic Business thinker with proven track record of transforming large organizations
- Proven ability to establish and maintain business partnerships and client relationships.
- Experience analyzing client requirements and developing suitable, cost-effective solutions
- Experience in performing complex problem solving and business trade off decision analysis
- Highly organized with strong program and change management skills
- Demonstrated people management
- Effective Communications with Senior team members and Clients
- Highly developed problem solving skills
- Support and management of complex and global operational functions
- Strong organizational and follow-up skills and the ability to multi-task effectively in a high-volume environment.
- Strong influencing skills and ability to work in an environment where priorities are frequently changing
- Client relationship and solution skills
- Execution skills, seeks closure
Reference no: 104262