Job Description

The current Account Management team is growing and these senior hires are to ensure we are developing more sophisticated processes, instil brilliant Account Management basics and training to achieve the most exciting and excellent campaigns/ results. The role will involve building and owning client relationships, pastoral care, as well as shaping the future growth of the team and department.

The Account Director ensures the smooth production of campaigns – from briefing design and creative, to managing budgets and a team. The candidates would be driven by producing the best work to the best standards, and possess the ability to lead, develop and empower a team to be motivated to achieve this.

• Managing, growing and training a team of account handlers and multiple clients (both retained and project based).
• Developing relationships with senior clients and growing the accounts on both creatively and financially.
• Leading, planning and overseeing the work and output on your assigned accounts.
• Inputting to new business pitches.
• Planning and forecasting for your team and accounts.
• Training and developing the team ensures the detail of the campaign is exemplary and processes are efficient.
• Negotiates contracts and fees with marketing directors and client procurement personnel.
• Manages the work, performance and professional development of team members.
• Leading and inspiring those outside of the core team, including creative teams and those in other agencies working on the same account.
• Report key financial and team data to the agency’s senior leadership, finance and human resources departments.
• Maintains a detailed awareness of relevant market trends affecting their accounts, and developments in the wider advertising and communications industry.

Required Knowledge, Skills, and Abilities

• 1 + year’s experience in the role of Account Director.
• Significant experience in professional client relationship management.
• Demonstration of ensuring Account Management 101 at all touch points : excellent attention to detail, high client satisfaction, process implementation, financial management, excellent written and oral communication skills.
• Ideally has experience working on influencer campaigns but will need to demonstrate social first thinking.
• The ability to plan and strategize at a senior level.
• Vision to develop teams and grow business.
• A persuasive and confident approach to realizing bold creative thinking.
• Effective team management and pastoral capabilities.
• Keen interest in digital content and evolution and industry trends/news.