Job Description

The Group has grown rapidly over the last 2 years through a number of strategic acquisitions and we anticipate that we will add further branches over the next 9 - 12 months.

• Collection of debt via phone, emails, or letters.
• Ensure customers pay on time and chase any overdue invoices, resolve customer queries in conjunction with appropriate assistance.
• Updating customer notes with any contact.
• Build close working relationships with other departments, Depots and Sales Managers
• Flexibility to cover team members when required.
• Negotiate any payment plans in conjunction with Credit Manager
• Issue monthly statements for customer and provide copy invoices when requested.
• Communicate with customers internally and externally to resolve debt queries professionally and promptly, produce weekly query reports.
• Issue LBA's where required before legal proceedings.
• Take card payments from customer payments
• Process customer receipts, via bacs, cheques, payment by link, or credit cards in line with Lawsons procedures, reconcile accounts and unallocated receipts.
• To prepare and post bank statement account receipts daily and allocate where possible.
• Process end of day card and cheque transactions
• Actively supporting integration activities from acquisitions
• Adhere to monthly timetable, for chasing accounts via standalone call log and credit chase procedure.
• Flexibility to cover team members when required
• Provide access to web portal for both credit account customers and cash customers, when requested by customer or branches.
• Review of accounts over the limit and those needing review via credit control workplace.
• Release orders for branches.
• To deal with all accounts ready to be passed to solicitors and to deal with at each legal stage.
• Raise relevant journals when necessary and write off debts in accordance with procedures.

What is in it for you?

• Salary between £30,000 - £32,000 depending on experience
• 23 Days Holiday + Bank Holidays
• Pension Scheme
• Death In Service Scheme
• Employee Assisted Programme

Required Knowledge, Skills, and Abilities

• Demonstrates a positive, friendly, and balanced approach.
• Someone who will promote and adhere to the company’s cultures, values, and professionalism.
• Good interpersonal skills, confident and able to approach customers.
• Excellent communicating and influencing skills
• Previous credit control experience.
• Work as part of a team of credit controllers reporting to credit manager
• Understanding the principles of accounting practices and procedures
• Excellent inter-personal and communication skills, good planning abilities, organizational, diagnostic and time management skills, you must be self-motivated with strong initiative.
• Priorities workload, multitask and be computer literate with good excel skills
• Actively builds skills and abilities.
• Strong numerical skills
• Meet strict deadlines and time management.
• Ability to work under pressure. Able to priorities and multi-task and be computer literate with fluency in Excel.
• Play a crucial part in making sure the debtors and cash collection targets are met.
• Knowledge of Kerridge K8 would be advantageous