Job Description

You are recognized within the agency as a mature and inspirational leader. You create the day-to-day culture and working practices that help us deliver best-in-class work and develop trusting, long-term client relationships. You are a role model to others, regardless of discipline, and demonstrate our values in everything you do.
Your clients see you as a peer, they call upon your wealth of experience to provide insights and solutions. You invest time in building strong relationships with your clients and are their ‘go-to’ person for collaborative problem solving. You achieve you position as a ‘trusted adviser’ by placing a higher value on developing and maintaining the relationship itself rather than on the outcomes of the current transaction, financial or otherwise - this sets you apart from other service providers with whom our clients work and ensures CDM London is seen as a true client partner for the long-term.
When it comes to working with the agency team, you’re passionate about advocating work that is ‘life changing’ within the agency. You are a source of excitement and inspiration, and bring people together to collaborate, uniting people behind a shared goal. You focus on managing your teams to ensure they are performing efficiently and to the highest level, as well as providing career development and coaching for individuals so that they thrive within CDM.
In running your business, you will always be considering your strategic approach to organic growth, collaborating with people with the relevant expertise to help us deliver on tactical growth opportunities. You will also need to be financially astute and able to make smart commercially-minded decisions about the running of your team and business.

Key responsibilities:

As the client brand lead, work alongside the agency leadership team to make the relationship as strong as possible

• Ensure agency excellence through creative deliverables and cross functional working practices. This will need you to balance the needs of the agency with the needs of the client
• Be an inspiring and positive presence within the agency, able to motivate others to give their very best 
• Manage your team by delegating tasks appropriately, using situational leadership to ensure everyone has a clear role and feels bought into the bigger picture
• Assign and align resource needs with staff availability, strengths, and developmental needs to maintain project and staff efficiency across multiple teams
• Deliver accurate forecasts and monthly projections, ensuring profitability, whilst proactively addressing the ongoing risks and opportunities of any account
• Manage team dynamics and set an example of leadership to foster a high-performing team on existing clients as well as in new business scenarios
• Engage in annual brand planning process to develop strategy and secure revenue for the upcoming year
• Create a positive spirit and culture for your team members and your clients, so that all can flourish; and know the impact you have on your team
• Help direct reports set realistic goals, and provide opportunities for goal attainment through on the job coaching and training
• Drive organic growth and foster a business-building orientation on account teams to meet and exceed agency revenue forecasts and secure new business
• Understand the impact of industry trends and reports, evaluate client research, and lead the deeper understanding of how those will impact clients’ and our business.
• Identify and lead opportunities for new client business and new pitches

Required Knowledge, Skills, and Abilities

• Minimum of 8 years of agency experience, with existing experience at SAD level or above level a distinct advantage
• Experience of leading client business and agency teams, ideally at regional and global levels
• Experience of successfully of driving organic growth initiatives and leading new business pitch processes
• Experience of helping to guide and implement omnichannel campaigns will be a distinct advantage
• Fully proficient in all relevant software
• Travel likely required (predominantly Europe)