Proactively work with the team to ensure that all operational services continue to meet the commercial, regulatory and statutory obligations of company Invest.
Build strong relationships with, and act as primary escalation point for, all ourt vendors including Custodians and other relevant suppliers.
Ensure all vendors are managed appropriately against SLAs, outsourcing and material/critical framework requirements.
Provide relevant and timely management information as required both internally and externally.
Ensure all internal operational systems are designed and operating effectively, and work with IT / Development throughout process of design, testing and deployment as required.
Form strong working relationships with Operations team, CASS team, Compliance and any other key areas across company.
Ensure that company and the wider company Operations is appropriately resourced with the necessary experience and skillsets that can continue to support our company.
Represent us on all applicable governance committees and working groups where Operations input is required,
Implement and oversee robust and scalable first line business processes and controls that support us from an operational and regulatory standpoint, including measurable SLAs / KPIs.
Operational Risk oversight – capture, investigate and document risk issues and incidents with the department. Implement process improvement where appropriate to mitigate risk of reoccurrence.
Ensure that Operations continues to develop and adapt to meet the needs of company as the business grows in size, scale and complexity.
Represent us on all applicable business change initiative, inputting to the design, development and rollout of these changes.
Work closely with the relevant Operational teams to ensure that business change communicated, understood, and embedded into business processes.
Maintain personal/professional development to meet the changing demands of the role, including all relevant regulatory and legislative training.
When dealing with all customers, clients or colleagues ensure that we provide a clear, fair and consistent high-quality service that presents a professional and positive image of the company.
Take all reasonable steps to ensure appropriate confidentiality.
Undertake such other duties, training and/or hours of work as may be reasonably required and which are consistent with the general level of responsibility of this role.
Required Knowledge, Skills, and Abilities
Senior level experience managing a Financial Services Investment Operational function.
Ideally specialist experience within settlements, custody, corporate actions and CASS.
Track record of managing an operational team and managing change within an organization.
Operational control mindset with experience in building operational controls and mitigating operational and financial risks.