Job Description

The job holder will have overall responsibility for the performance and management of Financial Institutions business.

Key Responsibilities:

• Accountable for the delivery of the Financial Institutions strategic plans
• Drive growth and the market leading position
• Proactive management of a team of adjusters, ensuring high performance levels and employee development that supports the achievement of the business objectives
• Drive the financial performance and support the delivery of the UK business financial targets
• Ensure up-to-date technical knowledge with employees
• Identify trends, gaps & opportunities, and drive regular reviews of business opportunities
• Personally lead the relationship with identified key clients and ensure all issues are dealt with to the satisfaction of both parties
• Be a leading reference point on key business issues, to the Head and members of the company’s Leadership team & others as appropriate
• Ensure regular communications
• Responsible for effective and accurate fee management and charges
• Drive quality of data in Prime and compliance with company protocols
• Ensure talent management, succession planning and effective recruitment takes place in support of future business performance
• Support the concept & delivery of effective corporate governance

Required Knowledge, Skills, and Abilities

• Excellent market understanding
• Good understanding of the GTS market & culture and opportunities and threats
• Strong technical knowledge of Loss Adjusting
• Knowledge of new business generation techniques
• A recognized profile within the Financial Institutions market with a reputation for excellence
• ACII / CILA qualified
• Experience of achieving financial targets in a complex environment
• Strong technical background
• Strongly customer focused at all times to ensure development and maintenance of client relationships
• Demonstrates high levels of personal integrity and professionalism
• Team player; able to exchange information and knowledge at all levels
• Portray and develop positive working relationships within own team and across teams
• Be solutions focused in order to deliver against targets
• Demonstrate a flexible and resilient management style
• Behaves in a way consistent with the Company’s values – Respect, Empowerment, Sustainability, Training, One Crawford, Recognition, and Entrepreneurial Spirit.
• Strategic planning & implementation skills
• Strong people management skills
• Ability to energize and motivate teams to achieve
• Excellent client facing skills
• Public speaking & presentation skills
• Excellent communication skills
• An ability to make sound judgment calls in complex situations
• High decision making skills
• Strong thought Leadership
• High credibility, both internally and externally, and an ability to represent the Company at the highest levels