Job Description

The role requires a thorough understanding of strategic direction of the function, combined with a solid conceptual/practical grounding in both risk and controls within technology. Excellent communication skills required to negotiate internally, often at a senior level. Some external communication/negotiation may be necessary. 

Accountable for end results, budgeting, planning, policy formulation and contribution to future strategy of the area, your impact will reflect size of team managed, strategic influence on the business and interaction with other functions or businesses. Full management responsibility for team, including management of people, budget and planning, to include duties such as performance evaluation, compensation, hiring, disciplinary actions and terminations and budget approval. You will be fully responsible for identifying and execution our approach to risk and controls, and is a member of the PM functional leadership team.

Key Responsibilities:

• The position leads the execution of the operational risk management policy for these businesses including the Manager Control Assessment (MCA), Annual Risk Assessments, establishing controls, coordination with utility functions to deliver issue management, quality control monitoring and 3rd party risk management activities for the businesses.
• Work closely with Business Leaders in the businesses as a member of their extended leadership team, as well as Independent Operational Risk Management (ORM), Corporate and Sector Compliance, Internal Audit, Legal, Operations and other cross functional partners to assess and strengthen the control environment.
• Work across all business functions to define the key control monitoring metrics, assess controls, conduct disciplined review of all key processes
• Collaborate with the wider organization – different sectors, global functions, first, second and third line of defense to identify and mitigate cross business risks
• Understand how technology, digital transformation and engineering disciplines and the evolution of risk and control go hand in hand, identifying and driving strategic engineering responses to how functions adhere to policy and process
• As a member of the business management team, conduct and deliver operational risk assessment results and status; provide vision and leadership for strengthening the control environment
• Develop vision and strategy for operational risk reporting for all business functions.
• Interpret and implement Operational Risk Management policy. Work with business process owners to ensure consistent implementation within functions.
• Lead issue mitigation for significant operational breaks, identification of root cause, make recommendations for future prevention; provide governance to ensure remediation and improvements
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Required Knowledge, Skills, and Abilities

• Proven track record of effective Risk & Control leadership, with experience working in a complex operational / production environment, across teams in multiple locations
• Ability to build relationships with and influence colleagues, business leaders and functional partners.
• Confident communicator with ability to provide clear and succinct verbal and written updates; share strategic direction with the community and stakeholders.
• Thinks strategically and partner with teams to solve problems and continuously improve processes and controls
• Ability to drive issue resolution, collaborate with internal and external stakeholders to execute consistently on deliverables and communicate status updates and strategic direction to community.
• Be a highly motivated individual with advanced strategy, problem solving, and transformation as well as strong influencing, interpersonal and communication skills.
• Strong team player with a focus on risk management, compliance and control.
• Motivated self-starter, with the ability to pick up and learn new skills and knowledge quickly
• 10+ year’s experience in financial services; experience leading analytical teams is required, including managerial experience
• Experienced in Operational Risk. Knowledge of other risk disciplines (market risk, credit risk) a plus.
• Experience managing teams with broad accountability in a complex environment.
• Ability to work effectively in a cross-functional organization
• Ability to balance strategic priorities with tactical actions
• Proven track record and accountability in making quick decision that have an immediate impact on business financials .
• Excellent communication skills required in order to negotiate internally, often at a senior level.
• Some external communication/negotiation may be necessary.
• Demonstrated analytical ability; asks insightful questions, break analytical challenges into workable components and draws meaningful conclusions.
• Well versed in breaking down complex matters into core issues and root causes that can be more readily addressed.
• Proficient in developing new ideas to mitigate risk and improve current processes.
• Prioritizes high impact potential problems effectively.
• Consistently reads different situations accurately and takes appropriate action to gain senior colleague/ client commitment.
• Articulates clearly how risk technology supports unit's business, as well as the issues due to gaps between the current technology and known business requirements.
• Ability to measure and assess the impact of stress shocks including fat-tailed risks.
• Well-versed in reviewing the dimensions of franchise risk.
• Advanced Leadership skills Operates as a leader, with an understanding and appreciation for diverse backgrounds.
• Bachelor’s/University degree or equivalent experience, potentially Master’s degree and managerial experience.