Job Description

We are undergoing significant business transformation internally as a result of our merger with company and this is a very exciting time to be joining our Business Line as our capability of delivering sophisticated and mission critical tools and solutions to our customers is improving because of the investment in our processes, our people and our platform,

More importantly our customers are undergoing transformation of their own across every industry as they strive for engineering and scientific innovation and efficiency that impact every decision they make. Our business-critical tools are enablers to make this happen and as a business we are well positioned to be at the forefront of their minds as we help them discover use cases and workflows where are solutions can impact significant.

Responsibilities:

• Developing and implementing client relationship management strategies.
• Communicating with key clients to monitor client expectations and satisfaction.
• Identifying new business leads and contacting prospective key clients to promote business line solutions.
• Establishing efficient communication channels and liaising between key clients, including C level and internal departments.
• Recommending and implementing improvements to the management of key client relationships.
• Handling client queries and finding innovative solutions for complex problems.
• Performing recordkeeping, as well as preparing sales forecasts and reports.
• Coordinates the involvement of company personnel, including support, service, and management resources, in order to meet account performance objectives and customers’ expectations.
• Meets assigned targets for profitable sales volume and strategic objectives in assigned accounts
• Proactively leads a joint company-strategic account planning process that develops mutual performance objectives, financial targets, and critical milestones for a one and three-year period.
• Leads solution development efforts that best address customer needs, while coordinating the involvement of all necessary company personnel.

Required Knowledge, Skills, and Abilities

• Bachelor's degree in business management, marketing, or a related field.
• A minimum of 5 years' experience as a strategic account manager, or similar.
• Proficiency in CRM software, such as Salesforce.
• Extensive experience in B2B sales in a related industry.
• In-depth knowledge of client relationship management strategies.
• Superb interpersonal, communication, and collaboration skills.
• Great problem-solving and analytical abilities.
• Excellent organizational and time management skills.