Job Description

We are looking for a Digital Account Director that will work within the Global Account Team, supporting in leading all digital projects. This does not include digital comms (e.g. online advertising campaigns) and the Account Director must have a strong background in managing digital solutions and have a strong understanding and experience of digital strategy, UX, design, technical builds, SEO, analytics. Some Social and CRM experience is also required and important.

Responsibilities:

• Partnering and collaborating with our digital client partners; client technology team and partner agencies to increase consideration for JLR vehicles in all digital mediums
• Support the Strategy team in leading the strategic development of all website deliverables as well as off platform digital solutions
• Working closely with Project Management to ensure the successful delivery of all projects
• Working with the Project Management team and Client Services team to ensure the successful management of the business on a day-to-day basis
• Management of Client expectations and delivery (with a focus on strategy, execution and overseeing delivery with the project management team)
• Working closely with Project Management and the Client Services team to deliver against agreed Client / Agency strategies, proposals and briefs
• Adherence to clear, accurate documentation, following agreed delivery processes
• Actively seek to be at the forefront of all brand and technology developments
• Working with and understanding the creative process: UX and design–managing expectations and time pressures
• Financial management: tracking budgets and managing financial processes where and when required
• Clear understanding and implementation of the approval systems
• Working with the Business Director to ensure the smooth running of the team overall

Required Knowledge, Skills, and Abilities

• Experienced Digital Account Director working across the full range of digital services from UX, to build, to SEO
• Working knowledge of interaction design, user-centered experience design, brand development, digital marketing and the creative process
• Strong awareness and interest in new platforms and technologies for the digital channels
• Automotive experience strongly preferred, especially luxury automotive but not mandatory for the right candidate
• Strong ability to priorities work and resources across engagements based on short and long-term needs
• Excellent presentation skills and communication abilities at all levels of both internal and client organizations
• Excellent relationship-building and interpersonal skills - able to relate to and play well with others
• Experience of working closely with project managers, technical and strategy teams
• Passionate about striving to be the best in everything they do
• Excellent and natural team player – someone who understands how to build teams and who has fun along the way
• Excellent written and verbal communication skills are a must