Job Description

We are looking for an Account Director to join our Client Services team. You will be working with one of our sports clients, so experience managing fast paced sports account or a passion to do so is essential.

You will be accountable for the growth, retention and strategic direction of a high value client portfolio, leading & maintaining the relationship between client(s) and company. Being a trusted advisor to your client(s), becoming an expert in their brand and business, understanding their business challenges and how they can be overcome through effective engagement with us and our expert consultants.

Working with a number of different disciplines within the agency, the AD owns the client relationship in its entirety and ensures clarity on the division of responsibilities and the commercial expectations of a project. Through a positive, knowledgeable, and inspirational attitude, it is the AD's responsibility to set the tone and mood of the team and to manage the structure and day-to-day running of the account.

We are looking for someone who is entrepreneurial and commercially minded, you will need to proactively seek and convert short- and long-term opportunities to cross-sell and upsell products and services. Your mindset is to go above and beyond client expectations and consistently lead by example. Not restricted by the confines of your job description, you will contribute to the smooth running of the agency and are committed to playing a key role in building a successful future for our business. If this sounds like you, please read on!

We offer:

• Excellent competitive salary based on your experience
• Up to 25 days leave with the opportunity to buy and sell through our holiday trading scheme
• Pension scheme
• Training and development 
• Online Doctor – appointment system
• Eye care vouchers
• Employee Assistance programme (EAP)
• Perk box benefits account, including weekly coffee, monthly cinema ticket and birthday box
• Cycle to work scheme
• Annual Flu vaccination
• Annual team away days
• Electric Vehicle scheme

Required Knowledge, Skills, and Abilities

• Considerable experience in an accounts-based role
• Background in the supply of Digital and/or IT/Development Services ‍
• Working with a blend of onshore/offshore service delivery teams.
• Proven experience in managing and growing a P&L ‍
• Meeting or exceeding revenue and profit targets for both your team and your own assigned accounts
• Effective management, retention and/or growth of multiple top tier accounts, whilst successfully leading a team to manage the remainder of your portfolio
• Evidence of sound, commercially led recommendations and decisions on your accounts
• Identification and origination of new briefs, subsequent conversion into secured contracts
• Conversion of project-based accounts into retained accounts with signed multi-year contracts
• Leadership of winning pitch teams (acquisition of new work with existing clients and/or new clients)
• Win-win outcomes following successful leadership, ownership, and control of a wide variety of client and delivery issues ‍
• Have the ability to lead the teams through challenging situations that naturally occur over the lifetime of a client
• Positive, proactive management and coaching of your team
• Accurate financial, commercial and CRM information and reporting
• Contractual coverage for services rendered
• Strategic account planning and forecasting abilities ‍
• New business development and presentations (MBR / QBR)
• Senior-level relationship management
• Strong team leadership experience