Job Description

The successful candidate will be managing the individuals who lead these departments, ensuring they are sufficiently incentivized, resourced and that the appropriate systems and processes are in place. It is critical that the successful individual has strong management skills, can build a high-class function and is able to communicate at many different levels, from junior new starts to Board level. Culture is so important here and balancing the need to not only do the right things but doing them the right way, is key to this role. This role will form part of the wider business operations management team and will be influential in how this area develops in the future.

You'll be responsible for:

• Managing 3 direct reports, with regular one to ones, performance management and feedback
• Taking these teams to the next level in terms of processes, systems, and resource
• Dealing directly with customer or supplier issues, when required, ensuring swift resolution
• Reviewing debtor/creditor aging and team performance
• Introducing improvements such as automated dunning, invoice upload and direct debit facilities
• Working closely with the credit assessment teams to ensure bad debt is managed carefully.

Work in a way that works for you

We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:

• Hybrid working – 3 days in the office and 2 days working from home
• Working flexible hours - flexing the times you start and finish during the day
• Flexibility around school pick up and drop offs

Required Knowledge, Skills, and Abilities

• Managing 3 direct reports, with regular one to ones, performance management and feedback
• Taking these teams to the next level in terms of processes, systems, and resource
• Dealing directly with customer or supplier issues, when required, ensuring swift resolution
• Reviewing debtor/creditor aging and team performance
• Introducing improvements such as automated dunning, OCR invoice upload and direct debit facilities
• Working closely with the credit assessment teams to ensure bad debt is managed carefully