Job Description

The Director of Credit Collections will lead a team of employees with an emphasis on staff and skill development. They will manage a department that optimizes cash flow and working capital. They will proactively direct and execute best practice strategies to manage aged receivables, drive down uncollectible expense for all entities. An emphasis is placed on maintaining strong relationships with internal key partners and external customers. As a leader, the director will look to continuously improve process through innovation and productivity.

Essential Duties/Responsibilities:

• Able to manage accounts receivable staff of 30+ including exempt & non-exempt employees
• Provides reports with a focus on financial performance and strategy execution and communicate to internal leadership where applicable
• Collaborate to set policies such as customer research, credit line monitoring, fraud review, monitoring and improving accounts receivable aging and accurate daily application of cash.
• Develop monthly MBO management by objective goals for collection staff which ensures individual accountability as well as continuous process improvement
• Communicate and execute against the collections departmental key business indicators that drive business results in a timely, clear, and impactful manner
• Design and implement processes and controls to improve cash flow, reduce receivables and improve productivity.
• Communicate performance, issues and recommendations to Quadient’s Executive team
• Review and ensure that all collection activity is recorded accurately and appropriately in the Oracle Financials & SAP systems, with sufficient clarity, while ensuring confidentiality of the collection history
• Maintain strong relationships with other internal departments and third-party vendors
• Active collaboration with Sales Admin and Sales teams to ensure resolution of claims and if needed stop services, proactive approach in solving late payment root causes
• Negotiate contracts with third-party vendors such as collection agencies.
• Manage employee morale and succession planning.

Required Knowledge, Skills, and Abilities

• Experience managing an overall team of twenty five or more credit collectors
• Five Years (5) Supervisory or management experience required.
• Deep collections knowledge combined with a track record of implementing best practices
• Work with multiple ERP systems and collection software
• Ability to manage transnational and remote teams
• Knowledge of local commercial and collection practices
• Excellent planning and organizational skills
• Demonstrated record of process improvement
• Ability to communicate effective both orally and in writing
• Strong ambassadorial and negotiation skills required
• Bachelor's Degree in Accounting, Finance or other business related field or equivalent combination of education and work experience required