Job Description

We are looking for a self-assured leader completely at ease forging great working relationships with senior clients, and with the senior team, quickly building trust and rapport, understanding your clients’ businesses and providing clarity and direction on digital solutions and engagements. Having strong commercial skills, you’ll deliver exceptional levels of success across your client portfolio and in new business pitches that result in profitable growth.

You’ll work with Account Managers and Project Managers, developing and coaching them to be high performing individuals that excel in their roles.

The day-to-day of this role includes:

• Running the day to day management of some of our largest clients
• Acting as the senior point of contact on all client accounts within your portfolio
• Working on account plans to grow your portfolio and work in tandem with key channel teams to unlock opportunities
• Developing Personal Development Plans with your team, coaching for the very best performance
• Working closely with strategy leads to deliver industry leading digital marketing strategies
• Building relationships with potential new clients and running new business pitches
• Reporting on the commercial position of your portfolio to the rest of the business

Benefits

• Remote working, hybrid and office working options: we currently operate on min. 2 days a week office working, other options can be discussed dependent on role
• Pension matching up to 6%
• Healthcare plan and Digicare app with access to professional mental health support, nutritional advice, health screenings and a digital GP
• Monthly contribution to a wellbeing activity of your choice.
• Life Assurance
• Income Protection
• Bonusly - peer to peer employee recognition programme
• Enhanced Maternity, Paternity and Adoption pay
• Personal development and skills training provided by us, our parent organisation Hearst and external facilitators
• Professional financial and pension advice
• Early Finish Fridays on the last Friday of every month
• Study leave: up to 5 days per year
• Charity days: 5 days per year to undertake work on behalf of a charity
• Together Time: 3x per year, 2 hours paid time off to spend time with people you care about most
• Long service awards
• Cycle to work
• Regular socials and more!

Required Knowledge, Skills, and Abilities

• Has great commercial and strategic skills to ensure your portfolio is profitable, efficient and mutually successful for both iCrossing and our clients
• Has honed negotiation skills for use when dealing with difficult situations
• Is a self-starter who can priorities and balance a busy schedule
• Is a role model with proven management & leadership skills
• Is an excellent listener, able to effectively question where necessary to achieve clarity and direction
• Can look at accounts holistically, ensuring the day to day running of the account is efficient and operationally sound