Job Description
Responsible for overseeing the account management team with oversight of entire client base. Interacts and consults with clients to understand business needs and coordinates the resources needed to service projects, build strategic operational plans, and balances the expectations of clients with the execution of work.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Manages several clients simultaneously, while also serving as Subject Matter Expert (SME) for key systems and processes for new and high-profile projects.
- Responsible for the management of sales, and relationships with high-profile customers.
- Responsible for building a project plan, creating a project team, and managing timeframes and performance for client projects.
- Interacts with the client to ensure proper services and enhancements are being carried out.
- Identifies new sales opportunities or opportunities for improvements within existing accounts.
- Manages expectations of client and project team regarding scope of work and responsibilities.
- Consults with sales professionals to define project requirements, investigating various approaches to attain end results.
- Manages and solves conflicts with clients.
- Ensures the timely and successful delivery of our solutions according to client needs and objectives as well as contract specifics.
- Performs other duties as assigned.
- May provide formal supervision to individual employees within single functional or operational area.
- Approves subordinate's recommendations for staff recruitment, selection, promotion, advancement, corrective action and termination.
- Effectively recommends same for direct reports to next level management for review and approval.
- Plans and monitors appropriate staffing levels and utilization of labor, including overtime.
- Prepares and delivers performance appraisal for staff.
- Mentors and coaches team members to further develop competencies.
- Leads by example and models behaviors that are consistent with the company's values.