Job Description

We are currently seeking an Account Director with solid client services experience in healthcare who can lead client strategy engagements and oversee project execution across different communication platforms as well as drive new business opportunities. The position offers a great opportunity for an individual with a passion for healthcare to work with leading clients in the pharmaceutical, biotechnology, medical devices and health IT fields.

What You’ll Do

• Manage multiple client engagements of varying sizes in a fast-paced environment.
• Develop and maintain strong client relationships through exceptional client relationship skills
• Seamlessly flex between big picture strategic development/ad hoc guidance, and assure execution of associated tactics are flawless
• Guide clients on integrated marketing/communications decisions, identifying new opportunities to increase visibility their brand including consultative selling
• Develop high-level and persuasive communications plans (annual, quarterly, etc.)
• Lead operational efforts and be accountable for the financial performance of engagements through close management of budgets and team members
• Manage client budgets and resourcing, budget tracking, staffing and billability
• Ensure the quality of the account team(s) is held to the highest standard and that all client requests are handled in a strategic and timely manner
• Partner with shared service leads to run and grow integrated business (social media/digital, creative), and to develop new business opportunities
• Directly supervise account staff and promote continuous learning and development to help build a high performing culture

Required Knowledge, Skills, and Abilities

• Ability to work within and lead cross-functional teams internally (confidently liaise with and guide tech, creative and account teams) in order to deliver outstanding client work
• Develop multi-faceted, multi-channel and multi-market strategies and campaigns to deliver against business objectives and strategic imperatives
• Work with analyst teams to identify key client KPIs, develop measurement and learning plans that communicate program performance reveal opportunities to increase success
• Experience in strategy development and execution of global programs, as well as local implementation
• Ability to relay high science of clinical trials or products to audiences with different levels of knowledge
• Ability to support and drive new business operations alone and as part of bigger team In-depth understanding of industry regulations in the UK and across Europe
• Experience with annual planning, resourcing and forecasting
• Professional presence, performs with a sense of urgency and with a client service orientation
• Has confidence to manage upward when required; able to communicate with managers when deadlines will not be met or when issues are foreseeable
• Excellent business communication ability including informal/formal presentation and writing skills; this includes confident public speaking both internally and externally with clients, vendors, and affiliates
• Supervisory skills, with ability to manage and cultivate junior staff and effectively collaborate with subcontractors
• Demonstrated growth and experience in management roles
• Intermediate to advanced capabilities in using social media
• Project management experience, demonstrated ability to meet deadlines, prioritize and manage detailed budgets